We are here to help
Support, with
care and clarity.
Find quick answers below or contact us directly. We aim to make every part of your Solhem experience feel simple, respectful and safe.
Contact support
For account access, subscriptions, technical problems or privacy questions, email our support team.
solhem.support@gmail.com →Account deletion
See the steps to request deletion and what happens to your account information and store subscription.
View deletion instructions →Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are managed by the store where you purchased them. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Deleting Solhem does not cancel an active subscription.
How do I restore Premium access?
Make sure you are signed in with the same Apple or Google account used for your purchase, then choose Restore Purchases inside Solhem. If access is still missing, contact us and tell us which store you used—never send full payment-card details.
Is my journal private?
Your journal is private by design. Entries are intended to remain in encrypted storage on your device and are not intentionally uploaded to Solhem’s servers. Read the Privacy Policy for full details.
Is Solhem a crisis or medical service?
No. Solhem offers faith-centred wellbeing support, not medical care, counselling or emergency services. If you may harm yourself or someone else, contact local emergency services or a trusted person near you now.
How do I delete my account?
You can request deletion from the Profile area in the Solhem app. If you cannot access the app, use our account-deletion page for the email option and important subscription information.